Privacy Policy

Last updated: 19 October 2026

Lease HQ is a trading name of Michael Ward (ABN 94 827 122 648), a licensed real estate agent in Queensland (licence number 4934857). In this policy, "we", "us" and "our" mean Lease HQ.

We respect your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect the information we need to provide our services. Depending on how you deal with us, this may include:

• your name, phone number, email address and postal address
• details of your property, such as its address, tenancies and lease documents
• for property owners: ownership details, bank account details for rent payments, and information needed for statements and tax reporting
• for tenants and prospective tenants: business details, identification, references, financial information and guarantor details provided with a lease application
• records of our communications with you

How we collect it

We usually collect information directly from you, for example when you send an enquiry through our website, email or call us, or complete a lease application or management agreement. Sometimes we collect it from others, such as a property owner, a previous managing agent, referees, or public sources like property and company registers.

Why we use it

• to respond to your enquiry and give you a proposal or advice
• to manage and lease commercial property, including collecting rent, arranging repairs and administering leases
• to assess lease applications
• to meet our legal obligations, including trust accounting and record-keeping requirements under Queensland property laws
• to send you information about our services, if you have agreed to it. You can opt out at any time.

Who we share it with

We do not sell your personal information. We may share it, only as needed, with:

• property owners, tenants and their representatives, in the course of managing or leasing a property
• contractors and tradespeople who carry out work on a property
• our service providers, such as property management software, accounting, IT and email providers
• lawyers, accountants, valuers and insurers involved in a matter
• government bodies and regulators, where the law requires it

Some of our software and email providers may store information on servers outside Australia. Where this happens, we take reasonable steps to make sure your information is protected.

Our website

When you use the enquiry form, we receive the details you enter so we can reply to you. Our website may use basic analytics and cookies to understand how visitors use it. This information does not identify you personally. You can turn off cookies in your browser settings.

Keeping it secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep records only as long as we need them or the law requires, then destroy or de-identify them.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within a reasonable time, usually 30 days.

Questions and complaints

If you have a question or a concern about how we have handled your personal information, please contact us first so we can try to resolve it.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page.